Returns & Refunds Policy

01Scope of this policy

This policy applies to products purchased from FRONTIER PEAK RETAIL GROUP LLC ("Frontier Peak Retail", "we" or "us") under an order we have confirmed in writing. Because wholesale orders are agreed individually, the return terms in your order confirmation or invoice apply to your order, and where they differ from this policy, the order terms apply.

02Damaged, defective or incorrect items

If an item arrives damaged or defective, or if you receive the wrong product, size, color or quantity, contact us at info@frontierpeakretail.com promptly, and within any notice period stated in your order confirmation. Please include:

• your order or invoice number;
• the affected items, with their style numbers and quantities;
• a short description of the problem; and
• photos of the items, the packaging and the shipping label.

We will review your report and, where the problem is confirmed, offer a replacement, a credit or a refund for the affected items, as agreed with you. For damage in transit, the outcome also depends on which of us bore the risk of loss while the goods were with the carrier, as set out under Title and risk of loss in our Shipping Policy; please also follow the inspection steps there, as they help recover the loss from the carrier.

03Returns for other reasons

Wholesale orders are prepared to each buyer's request, so returns for other reasons, such as overstock, unsold goods or a change of mind, are accepted only where we agree to them in writing in advance. The conditions of any such return, including its timing and any fees, will be confirmed in that written agreement before you send the goods.

04How to return goods

Please do not send goods back without our written return authorization. Contact us at info@frontierpeakretail.com first; we will confirm the items approved for return, the return address and the shipping arrangements. Returned goods that we have not authorized may be refused or sent back to you.

Unless we agree otherwise, items returned for reasons other than a defect must be unused, in their original condition and packaging, with all tags and labels attached. Please pack returns securely and keep proof of shipment.

05Refunds and credits

Once we have received and inspected an approved return, we will confirm the outcome to you by email, including how and when any refund or credit will be paid. Whether a refund also includes any shipping, handling or other charges you paid, in addition to the price of the returned items, is confirmed to you in writing.

After a refund has been issued, the time it takes to reach your account depends on the payment method and on your bank or payment provider.

06Changes and cancellations

If you need to change or cancel an order, contact us as soon as possible. We will confirm in writing whether the change or cancellation can be accepted and on what terms.

07Your legal rights

Nothing in this policy limits any rights you have under applicable law that cannot be waived or limited by agreement.

08Contact us

To report a problem or request a return, contact us at info@frontierpeakretail.com. Please do not send goods to any address until we have sent you a written return authorization.