Shipping Policy

01Scope of this policy

This Shipping Policy applies to orders placed with FRONTIER PEAK RETAIL GROUP LLC ("Frontier Peak Retail", "we" or "us") and confirmed by us in writing. Because every wholesale order is quoted individually, the shipping details agreed for your order, such as the carrier, service level, cost, delivery terms and timing, are set out in your quote, order confirmation or invoice. Where those order terms differ from this policy, the order terms apply.

02Order processing

We begin preparing an order once it has been confirmed and any payment that your order terms require before shipment has been received. The expected preparation and dispatch time is given in your order confirmation. If anything prevents us from meeting it, we will tell you as soon as we can.

If part of an order becomes unavailable, we will contact you before shipping to agree whether to ship the available items, wait for the rest, or remove the unavailable items from the order.

03Shipping methods and costs

We choose a carrier and service suited to each order, such as parcel or freight shipping, taking into account its size, weight, value and destination and your preferences. Shipping charges, and any packing, handling or insurance charges, are stated in your quote or order confirmation or agreed with you before shipment.

If you would like to arrange shipping yourself, for example through your own carrier account or a freight forwarder, tell us when you request a quote and we will let you know whether we can accommodate it.

04Delivery destinations and international shipments

The destinations we ship to are confirmed for each order in your quote. For shipments outside the United States, responsibility for customs duties, import taxes, brokerage and clearance is agreed for each order and stated in your order confirmation, and the buyer must comply with the import rules of the destination country.

05Delivery estimates and tracking

Delivery dates are estimates and are not guaranteed. Carriers can be delayed by weather, peak volumes, customs inspections and other events outside our control. Once your order has shipped, we will send you the carrier name and tracking information when they are available.

06Delivery address and receiving

Please make sure the delivery address and receiving details you give us are complete and correct, and that someone is available to receive the delivery. If a shipment is returned or has to be redirected because of an incorrect address or a refused or missed delivery, we will contact you to agree the next steps, and any resulting carrier charges, before reshipping.

07Inspection on arrival, damage and shortages

Please inspect every delivery when it arrives. If cartons are visibly damaged, note the damage on the carrier's delivery receipt before signing, and keep the packaging.

Report any damage, shortage or incorrect item to info@frontierpeakretail.com promptly, and within any notice period stated in your order confirmation. Include your order or invoice number, a description of the problem, and photos of the items, the packaging and the shipping label. Prompt reports help us resolve claims with the carrier.

Problems reported this way are handled under our Returns & Refunds Policy.

08Title and risk of loss

When ownership of the goods, and the risk of their loss or damage, passes from us to you is stated in your order confirmation or invoice. Where the order terms are silent, applicable law determines when they pass.

09Questions

For any question about the shipment of an order, contact us at info@frontierpeakretail.com and include your order or invoice number. Our postal address is 5830 E 2nd St, Ste 7000 #38179, Casper, Wyoming 82609, United States.